Teleperformance
Ilia Shifrin, Global Vice President, AI Operations
Digital transformation executive leading Global AI Operations at Teleperformance. ML researcher, solutions engineer, and AI data professional with over a decade of hands-on R&D experience managing teams behind the majority of GAMMA AI/ML products for text, video and audio processing, speech recognition, personal voice assistants, search and recommendation engines, and machine translation models. Multilingual and multicultural.
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
WHAT ARE YOUR KEY DEPARTMENTAL OBJECTIVES OVER THE NEXT 6 TO 12 MONTHS?
Integration of AI-powered workflows across primary practices, running GenAI POCs and pilots with clients.
WHAT IS YOUR CURRENT TECHNOLOGY STACK?
AWS, Microsoft
HOW MANY PEOPLE REPORT TO YOU (BOTH DIRECTLY AND INDIRECTLY)?
120
WHAT IS YOUR TOTAL BUDGET OVER THE NEXT 12 MONTHS PERIOD?
$25 to $50 million
PROJECT OR INITIATIVE DESCRIPTION
Integration of AI-powered workflows across primary practices, running GenAI POCs and pilots with clients.
WHAT NON-BUDGETARY CHALLENGES DO YOU ANTICIPATE?
Inertia, legacy monetization model and regionalization.
WHAT 3RD PARTIES ARE YOU HOPING TO MEET WITH?
OpenAI, Anthropic, DARPA, DoD CDAO, Clarifai
WHAT IS YOUR TIMELINE FOR IMPLEMENTATION?
N/A
WHAT IS YOUR BUDGET FOR THIS PROJECT?
N/A
WHAT IS YOUR COMPANY REVENUE?
USD 9Bn
