img

Signet Jewelers

img

Elizabeth Zietlow, Vice President, Experience Insights, Strategy & Research

No bio at time of print

img

Signet Jewelers is the world's largest retailer of diamond jewelry and the largest specialty jewelry retailer in the US, UK and Canada. Signet operates approximately 2,800 stores primarily under the name brands of Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, JamesAllen.com, Rocksbox, Peoples Jewellers, H.Samuel and Ernest Jones. Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, equity and inclusion we’re inspiring inside. Signet is Great Place to Work-Certified™ and, for the fourth consecutive year, we are one of a limited number of retailers –the only specialty jewelry retailer – named to the Bloomberg Gender-Equality Index (2019-2022) for our efforts to advance women in the workplace.

Department Breakdown
Project Insights

WHAT ARE YOUR KEY DEPARTMENTAL OBJECTIVES OVER THE NEXT 6 TO 12 MONTHS?

Expand voice of customer influence & measures Establish new KPI's for measuring the customer experience Establish practices for delivering personalized experiences Drive continued Enterprise CX Initiatives

WHAT IS YOUR CURRENT TECHNOLOGY STACK?

For CX: Medallia & Adobe

HOW MANY PEOPLE REPORT TO YOU (BOTH DIRECTLY AND INDIRECTLY)?

22

WHAT IS YOUR TOTAL BUDGET OVER THE NEXT 12 MONTHS PERIOD?

Up to $10 million

WHAT IS YOUR COMPANY'S REVENUE?

PROJECT OR INITIATIVE DESCRIPTION

N/A

WHAT NON-BUDGETARY CHALLENGES DO YOU ANTICIPATE?

N/A

WHAT 3RD PARTIES ARE YOU HOPING TO MEET WITH?

N/A

WHAT IS YOUR TIMELINE FOR IMPLEMENTATION?

N/A

WHAT IS YOUR BUDGET FOR THIS PROJECT?

N/A

img