Conn's Home Plus

John Henson, Vice President, Customer Experience

With over 20 years of work experience in the financial services industry, I am a seasoned leader and a passionate advocate for customer satisfaction and loyalty. As the Vice President Customer Experience at Conn's HomePlus, I oversee the strategy, execution, and performance of the customer experience departments, ensuring that we deliver exceptional service and support to our customers across multiple channels. I also collaborate with other senior leaders and stakeholders to align the customer experience vision and goals with the company's mission and values. Previously, I was the VP Operations at iQor, where I managed the operations and quality of the collections and customer care business units, serving clients in various sectors, such as banking, credit card, telecom, and retail. I have also developed strong skills in management, banking, vendor management, operations, and recovery, which I leverage to drive continuous improvement and innovation in my current role. I am motivated by the opportunity to create positive and lasting relationships with our customers, employees, and partners, and to contribute to the growth and success of Conn's HomePlus.

At Conn’s HomePlus®, we sell possibilities. With top name brands and a variety of financing solutions to meet our customer’s needs and budgets, we have the electronics, appliances, furniture, and mattresses our customers are looking for to MAKE IT HAPPEN for their family and home. With our roots planted more than 130 years ago as a small plumbing and heating company, Conn’s HomePlus has evolved to what it is today—a retailer providing quality home essentials with over 150 locations across 15 states. In-store and online, our 4,000+ employees are dedicated to providing superior customer experiences across departments like retail sales, corporate, call centers, warehouse and repair operations. At Conn’s HomePlus, we are in the business of enriching the lives of our employees, providing opportunities for personal and professional development to help them achieve their career goals.